Customers

Delivery and payment

Two ways to get your order: pick it up yourself or have it delivered. Payment is agreed when we confirm the order.

Pick-up

Collect your order in Tbilisi free of charge. We agree the pick-up point and time in the messenger before you come.

Delivery

  • Tbilisi — by courier, 1 business day(s) after the goods arrive. Cost: 15 ₾≈ $6.
  • Anywhere in Georgia — by a delivery service, 3 business days. Cost: 15 ₾≈ $6.

Payment

In-stock items and orders up to 100 ₾≈ $39 are paid in full; above that a 50% deposit confirms the pre-order and the rest is paid on collection. The manager sends the bank details after confirming the request.

The manager will contact you during working hours.

You have 14 days to return an item — see the returns page.

Questions and answers

  • Can I collect my order myself?

    Yes, in Tbilisi, free of charge. We agree the pick-up point and time in the messenger before you come.

  • How long does delivery take?

    Tbilisi, by courier: 1 business day(s) after the goods arrive; anywhere in Georgia, by a delivery service: 3 business days. Pre-order goods first travel from Yonex in Germany: ordered today, they arrive by 28 November.

  • How much is delivery?

    Tbilisi: 15 ₾, elsewhere in Georgia: 15 ₾. Pick-up in Tbilisi is free.

  • How do I pay?

    In-stock items and orders up to 100 ₾ are paid in full; above that a 50% deposit confirms the pre-order and the rest is paid on collection. The manager sends the bank details after confirming the request.

  • Can I return an item?

    Yes: you have 14 days from receiving it if it does not suit you.

    Returns →